Free for individualsIndividuals use it free, with no account.

Remote support for PCs, phones and
smart glasses - from one screen

RemoteSup lets your support team see, reach and control office PCs, PCs out in the field, and workers' phones and smart glasses from a single list. Supporters connect with RemoteSup Connect - or straight from a browser, with nothing installed. Picture and sound travel directly between the devices, and every connection is encrypted.

Sharp, legible textUnattended access, even at sign-inAutomatic recording Phones and smart glassesInside and outside the networkOr just a browser

OutsideFrom anywhere - Connect or a browser, through the relay server to PCs, phones and smart glasses

Closed networkNo internet - Connect or a browser reaches each PC directly inside your network

Closed network + your own relayYour own relay server inside - from Connect or a browser to PCs, phones and smart glasses, with no internet

What it does

Everything remote support needs, in one product.

Clear remote control

Text stays crisp, because a legible picture comes first. Pick any of the machine's monitors and control it with keyboard and mouse - even at the Windows sign-in screen when nobody is there.

Phones and smart glasses

Video-call a field worker's phone or smart glasses and see or control what they see - from Connect or from a browser (Support). Several supporters can join the same call to help.

Secure by default

Every connection is encrypted, each machine has its own accounts and permissions, updates install only after their signature checks out, and picture and sound are never stored on the server.

Recording and playback

A PC's screen is recorded automatically onto that PC's own disk, so you can rewind and see exactly what happened.

Files and clipboard

Copy and paste text both ways, send files across, or browse the remote PC's folders and download from them.

Chat, voice and pointing

Talk by chat or voice, and draw on the remote screen to point at things even when you are not in control.

No sign-up - your details stay on your devices

There is no account to create. Your device list and passwords are never gathered on our servers, so even a breach of a server has nobody's details to give away.

No account

No email address or phone number asked for. Install it and use it.

Your list stays on your device

Connect keeps its device list and passwords on that device, encrypted with your master password. There is no copy on any server.

The relay only introduces

The relay server only lets two devices find each other. Picture, sound and files travel encrypted and are never stored on it.

What this costs you - a little
  • To use the same list on another PC or phone, move it yourself with list export and import - the file is locked with a password.
  • Forget the master password and we cannot bring the list back either - add the machines again by their Relay IDs.

A little extra effort - and that effort is the security.

What you gain

Support as if you were there, without going.

Fewer site visitsFix distant PCs and sites from your desk.
Faster responseOne Relay ID, connected in seconds.
Clear answersThe recording shows what really happened.
Help for field workersSmart glasses keep their hands free while you guide them.

How to start

Pick the way that fits what you need.

Basic - the simplest

Host on the PC, connect from the Support page

  1. Install RemoteSup Host on the PC to be helped. When it finishes, that PC has its Relay ID.
  2. The supporter installs nothing: open rs.beancorp.com/support in a browser, enter the Relay ID, and you are connected.
Download HostOpen Support
Many machines to look after

Install Connect (Windows or Android)

  1. Install RemoteSup Connect on the supporter's Windows PC, or RemoteSup Connect Mobile on an Android phone or tablet.
  2. Keep every machine you support in one list, see how each one is at a glance, and connect with a click.
Download Connect
Phones and smart glasses

Install Mobile Host on the Android device

  1. Install RemoteSup Mobile Host (Android) on the smartphone or Android smart glasses to be helped.
  2. The supporter calls the device from Connect - or from any browser: open rs.beancorp.com/support and enter its Relay ID. Once the device accepts, you see what the worker sees and can take control.
Download for AndroidOpen Support

The programs

One side is helped (Host); the other helps (Connect, or just a browser).

Windows

RemoteSup Host

Installed on the Windows PC being helped. It runs as a service, so the PC can be reached with nobody at it.

Windows

RemoteSup Connect

The supporter's console: office PCs, outside PCs, phones and glasses, all in one list.

Android

RemoteSup Mobile Host

For the phone or smart glasses being helped: video calls and remote control.

Android

RemoteSup Connect Mobile

The supporter's console on an Android phone or tablet.

Web

RemoteSup Support rs.beancorp.com/support

Nothing to install. In any browser, open rs.beancorp.com/support, enter your name and the Relay ID, and you are connected to the PC, phone or smart glasses. The machine list, live captions and recordings are Connect's.

Start now

Free for individuals through the public relay.
Companies and organisations, internal-network installations and your own relay server: sales@xbeancorp.com
Technical and feature questions, and outage reports: support@xbeancorp.com